At Hackney Marshes Flowers, we take pride in delivering the freshest flowers to our valued customers in Hackney Marshes. As your trusted local florist, serving both households and businesses nearby, our commitment is to provide only the finest blooms. Each arrangement is hand-picked daily to ensure quality and freshness upon delivery.
We carefully package every order to protect your flowers in transit. In the unlikely event that your order arrives damaged, please notify us within 24 hours of receipt. To help us resolve the issue quickly, we may ask for a photo of the damaged flowers and packaging. We are committed to making things right by offering you a replacement bouquet or, if you prefer, a full refund. Our aim is to ensure complete satisfaction with every delivery across Hackney Marshes.
Our fresh flowers guarantee covers your flowers for 5 days from the date they are delivered. During this period, your bouquet should remain vibrant and fresh with proper care. If your flowers wilt or lose their quality within this window, please get in touch so we can assess the situation and provide the best possible solution. Our experienced team is always ready to help with care advice or offer a replacement if necessary, making us the dependable choice for Hackney Marshes floral needs.
Your satisfaction is our priority. If you experience any issues related to quality, freshness, or delivery, we offer the following solutions:
Please notify us within the stated timeframes (24 hours for damage, 5 days for freshness concerns) to be eligible for a refund or replacement.
Our team at Hackney Marshes Flowers is dedicated to exceptional customer service. If you have a complaint about any aspect of your experience, please reach out within 7 days of receiving your order. Share as much detail as possible, including your order reference number and a description of the problem. Our customer care team will investigate thoroughly and respond with a resolution within 2 working days. We genuinely value your feedback and use it to improve our services continually.
We believe that trust is built on transparency and reliability. As a locally established florist in Hackney Marshes, our reputation is very important to us. We cherish our relationships with households and businesses across Hackney Marshes, and strive to ensure every customer has a positive experience with our flower delivery and service.
Thank you for choosing Hackney Marshes Flowers. Your satisfaction with our fresh flower guarantee and our attentive customer support is why we’re your local florist of choice.
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