Thank you for visiting Hackney Marshes Flowers. These Terms and Conditions outline your rights and obligations when using our online flower delivery service, and apply to orders placed throughout Hackney Marshes and the surrounding areas. By placing an order with us, you agree to be bound by these Terms, which have been created in accordance with UK law and cover the entire e-commerce journey, from ordering to delivery.
These Terms & Conditions govern all orders placed via our website for flower delivery to customers within Hackney Marshes and nearby localities. Please review them carefully before making a purchase. If you do not agree with any part of these Terms, you should not place an order.
2.1 Placing Your Order
Orders can be placed online through our secure website. You may browse our range of flower arrangements and specify delivery details, including recipient information and preferred delivery date. After selecting your items, you will be guided through checkout to complete the order.
2.2 Order Confirmation
Upon successful payment, you will receive an email confirmation summarising your order details. Please review this promptly and contact us if there are any errors. If you do not receive confirmation, please check your spam or junk folder.
2.3 Delivery Area
Flower delivery is available throughout Hackney Marshes and the surrounding areas as specified at checkout. Orders to locations outside our delivery radius may be rejected or incur additional charges; you will be notified in such cases before the order is processed.
3.1 Accepted Methods
We accept online payments via major debit and credit cards. All transactions are processed using secure payment gateways for your safety. Prices shown on our website are in pounds sterling (GBP) and include applicable VAT unless stated otherwise.
3.2 Payment Authorisation and Security
Full payment is required at the time of order placement. By providing your payment details, you authorise us to charge the specified amount for your chosen flowers and delivery service. We use secure encryption technology to protect your data.
3.3 Pricing and Availability
We strive to ensure all pricing and product information is accurate. In the unlikely event of an error or where a product becomes unavailable, we will inform you and offer either a replacement, a new delivery date, or a full refund.
4.1 Cancellation Policy
You may cancel your order up to 24 hours before the scheduled delivery date. Cancellations made within this window will receive a full refund. For cancellations after this period, refunds may not be possible, particularly for orders already prepared or dispatched due to the perishable nature of flowers.
4.2 How to Cancel or Amend
To request a cancellation or order amendment, please contact us as soon as possible using the details provided on our website. We will process your request in accordance with our cancellation policy outlined above. Amendments are subject to product availability and may incur additional charges if changes lead to price differences.
4.3 Refund Policy
In the event of a valid cancellation or if we are unable to fulfill your order as initially confirmed, you will be entitled to a full refund. Refunds are processed using the original payment method, typically within 5-7 business days. If you are dissatisfied with the flowers you receive, please contact us within 24 hours of delivery so we can address your complaint promptly and fairly. Remedies may include a replacement, partial refund, or other agreed solution.
5.1 Delivery Times
We offer local delivery throughout Hackney Marshes and neighbouring locations, with date and time preferences available at checkout. While we strive to meet delivery preferences, we cannot guarantee specific times due to factors beyond our control such as traffic or weather conditions. We do not deliver on Sundays or UK public holidays, unless otherwise specified on our website.
5.2 Delivery Instructions
It is your responsibility to provide accurate delivery information, including recipient name, address, and contact number. If the recipient is not home, we may leave flowers with a neighbour or in a safe location and notify the recipient if possible. If we are unable to complete delivery, we will attempt to contact you for further instructions. Additional delivery attempts may incur a further charge.
5.3 Delivery to Businesses and Public Spaces
For deliveries to businesses, hospitals, or public locations, we will deliver to the reception or designated delivery area where possible. We are not responsible for flowers once delivered to such locations as per your instructions.
6.1 Nature of Floral Products
All our arrangements are made by skilled florists using the freshest blooms available. Due to seasonal or regional availability, some flowers, foliage, or containers may vary from the product images shown on our website. We reserve the right to substitute items of equal or higher value and similar style where necessary. Any significant changes will be communicated to you in advance where possible.
6.2 Care Instructions
We provide basic flower care instructions with every order to help ensure longevity and freshness. Once delivered, responsibility for care passes to the recipient. We cannot accept liability for deterioration due to lack of care or improper handling after delivery.
7.1 Accuracy of Information
We take every reasonable precaution to ensure the information on our website is current and accurate. However, we do not warrant that product descriptions or other content is error-free. If you discover an error, please notify us so we can correct it promptly.
7.2 Limitation of Liability
To the fullest extent permitted by law, Hackney Marshes Flowers shall not be liable for any indirect, special, or consequential loss incurred by you arising from your use of our online flower delivery service. Our total liability in respect of any losses will not exceed the value of the order to which the claim relates.
7.3 Force Majeure
We are not responsible for failure or delay in delivery or performance due to causes beyond our reasonable control, including but not limited to natural disasters, adverse weather, strikes, or restrictions arising from government regulations.
We value your privacy. Personal details provided during ordering are processed in accordance with our Privacy Policy and in line with UK data protection legislation. Your information will not be shared with third parties except as required to fulfil your order or by law.
You are responsible for ensuring order details and delivery instructions are accurate at the time of purchase. Any changes should be communicated to us promptly. You must also ensure payment details are correct and have sufficient funds available to fulfil the transaction.
These Terms & Conditions, and any contract entered into with Hackney Marshes Flowers via our website, are governed by the laws of England and Wales. Any dispute or claim arising from your use of our website or ordering process will be subject to the exclusive jurisdiction of the English courts.
11.1 Updates to Terms
We reserve the right to amend these Terms & Conditions at any time to reflect changes in legal requirements or our business practices. The latest version will always be available on our website. Continued use of our service constitutes acceptance of the updated Terms.
11.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, it will not affect the validity or enforceability of the remaining provisions.
11.3 Entire Agreement
These Terms & Conditions represent the entire agreement between you and Hackney Marshes Flowers for online flower delivery. No other communication, whether oral or written, shall form part of this agreement unless expressly stated.
If you have any questions about these Terms, the ordering process, or your rights as a customer, please refer to our contact page for assistance. Our team is dedicated to ensuring you enjoy a smooth and satisfying flower delivery experience throughout Hackney Marshes and the surrounding areas.
Thank you for placing your trust in Hackney Marshes Flowers for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney Marshes, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney Marshes.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
